COVID-19 Resources

As we adjust to practicing social distancing to protect each other’s physical well-being, please remember, we're always looking out for your financial well-being, too.

Branch access may be limited or unavailable based on the local environment. Know before you go—visit the Locations search tool for up-to-date info about nearby branches and ATMs.

Members who are eligible to receive Economic Impact Payments (a/k/a Stimulus Payments) will begin seeing direct deposits from the IRS on March 15, 2021. To check the status of your payment, use the IRS “Get My Payment” portal. If you don’t see the funds in your account, please contact the IRS directly. Still have questions? Please Contact Us for assistance.

If you need to deposit a stimulus check, or any other check remotely, you can do so conveniently and securely with Deposit Anywhere. Watch this video for more information on using this Digital Banking feature.

Check out these additional resources:

• Learn about eligibility and other FAQs regarding the second Economic Impact Payment from the IRS Website.
• Check the status of your stimulus payment from the IRS “Get My Payment” Portal.
• Get an estimate on your stimulus payment with this Stimulus Check Calculator from Nerdwallet.
• Access future press release information from the US Department of The Treasury website.

The Credit Union has lending solutions to help. Emergency loan assistance we may be able to provide include:

• Payment relief on existing BCU loans and credit cards¹; including Skip One Loan Payment or a Loan Extension for up to 90 days
• Deferring your first payment up to 90 days² on a new auto loan.
  

To discuss these solutions, please contact us:

To Apply for an auto loan: 888-389-8344
Available 24 hours a day, 7 days a week

Relief on existing loan payments, please call: 847-932-8187 (English) / 847-932-8188 (Espanol)
Available Monday through Friday, 8AM - 5PM CDT

Request Payment Relief Online: Log in and send us a secure message via Message Center: Desktop/Tablet or Mobile.

University Accounting Service (UAS) is the loan servicer for your Credit Union account and provides 24/7 access to view your loan information and make payments at www.uasconnect.com. (Payments by mail should be sent to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.)

If you are experiencing difficulties at this time and need to discuss student loan repayment options to keep your account in good standing, give us a call.

Relief on existing loan payments: 800-723-2210

If you have an existing home loan and are experiencing financial hardships, we’re here to help.

First Mortgages:

Visit Coronavirus Assistance to review your information and submit to request for payment assistance. Be sure to have your loan number available, as referenced on your Mortgage statement.

For more information on forbearance, and other assistance options, view FAQs from the Federal Housing Finance Agency (FHFA).

To discuss your individual circumstances, please call: 888-789-1512

Home Equity Loans or Second Mortgages: please call: 847-932-8182

Looking for SBA PPP Forgiveness? BCU will be emailing personalized SBA PPP Forgiveness links to the email that was entered on the initial SBA PPP loan application.

Download full program information at SBA.gov.

As you look for continued support and answers to help you stay financially well during COVID-19, check out the comprehensive guide from Life. Money. You.^® with tips and advice to help you navigate these challenging times.

For remote one-on-one financial support during this time, schedule a 30-minute "COVID-19 Financial Check-Up" over the phone with one of our certified Goal Consultants.

Check out two relevant financial well-being webinars:

• Five things you can do to cope financially during COVID-19, by BCU's Financial Well-being Strategist Bjorn Larson. Watch Video.
• Seven money moves that you can make right now to build your financial resilience, by personal finance expert, Jean Chatzky. Watch Video.

In uncertain times it is typical to see an increase in fraud. Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies. The Credit Union will never call or email you and ask you to verify information we already have.

You can also take advantage of SavvyMoney® for free credit reports and monitoring.