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Member Feedback

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We continuously work to provide you unparalleled service and products. Because our success is based on how well we meet your needs, we rely on your suggestions to guide our efforts.

We're excited to offer many new and different ways for you to take advantage of our financial tools, and want the experience you have with Target Credit Union to far exceed your expectations. It's just one of the many ways We've Got Your Back.

Below you'll find real member feedback along with personal responses from Target Credit Union staff members that describe how we're putting your requests into action.

    Member Feedback

  • February 15, 2017

    Does the Credit Union have a smartphone app?

    Yes! The Credit Union’s smartphone app lets you view balance information, transfer funds and view account transaction history using an iPhone®, iPad®, Android®, tablet on your mobile device.

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  • February 15, 2017

    After I become a new member how quickly will I receive my debit card?

    If you opened a checking or savings account and did not specifically opt out of a debit card, one has been ordered for you.

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  • February 15, 2017

    Does the Credit Union offer any self- service Financial Management tools?

    Our all-new Life. Money. You. microsite helps you create a personalized financial command center where you can build interactive money management plans, keep up-to-date on your chosen topics of interest, and much more.

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  • February 15, 2017

    How do I set up direct deposit on my Savings or Checking account?

    To establish direct deposit to your Savings or Checking account, please provide your company's payroll department with the Credit Union's routing number, 271-992-400, along with your 14-digit account (MICR) number.

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  • November 14, 2016

    What are some of the enhancements to the mobile banking application?

    The new Mobile Banking app is better than ever, with a fresh look, smoother navigation and all the mobile banking security you'd expect from the Credit Union that has your back. It has the same on-the-go banking features you already love—and some exciting new ones.

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  • November 14, 2016

    What are the checking account benefits offered by the Credit Union?

    At BCU, checking starts and ends with our flagship PowerPlus Checking™. With this account you’ll earn interest, access, and ease.

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  • November 14, 2016

    What are the benefits of using a mobile payment app like Apple Pay or Samsung Pay?

    Digital wallets like Apple Pay® and Samsung Pay™ allow you to easily pay for in-store and in-app purchase with just a touch.

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  • November 14, 2016

    Does the Credit Union offer a Student Loan Program?

    Yes! We offer student loan solutions for both undergraduate and graduate students as well as a refinancing options for post-graduates.

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  • July 25, 2016

    Fix the phone tree, it is sometimes difficult to get to a live person and sometimes the choices are confusing. Please simplify.

    Changes in the past few months have created a more streamlined and efficient phone tree process.

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  • July 25, 2016

    Why does the Credit Union not cash U.S. Savings Bonds?

    The Credit Union is currently researching the best way to serve member needs in this area.

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  • July 25, 2016

    What are the benefits of the new Travel Rewards Visa® Credit Card?

    Our most rewarding travel credit card puts you that much closer to fantastic redemption options.

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  • July 25, 2016

    Why is the Cash Back Credit Card being converted to the Cash Rewards Visa® Credit Card?

    We introduced the new card to continue bringing you the best financial products and services available.

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  • July 25, 2016

    Any plans to update your Mobile Banking app?

    You’re in luck! The new Mobile Banking experience launches in August 2016.

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  • April 21, 2016

    My employer doesn’t offer direct deposit. How can I earn interest on my PowerPlus Checking account?

    Starting April 1, 2016, deposits made using Deposit Anywhere also count toward the $500 monthly direct deposit requirement.

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  • April 21, 2016

    Provide more information about the different home loan programs BCU offers.

    At BCU, we offer a number of home loan options tailored to fit your needs.

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  • April 21, 2016

    Why does my debit card look and feel like a rewards card with a smooth surface? How can I request an embossed card?

    The smooth surface format allows us to provide instant issue debit cards within minutes at our various Service Center locations.

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  • April 21, 2016

    Can BCU provide mortgage statements in electronic format?

    While we don’t currently offered electronic distribution of home loan statements, we’re exploring ways to incorporate this service.

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  • January 21, 2016

    I was unable to find much information about your HSA options online and had to call for additional information.

    Information on Health Savings Accounts (HSAs) is plentiful at the Credit Union Retirement Central site.

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  • January 21, 2016

    Does Target Credit Union offer any products and services to help members rebuild credit history?

    Target Credit Union offers a credit card designed specifically for establishing positive credit and a variety of educational resources to help you improve your standing.

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  • January 21, 2016

    How am I able to see my FICO/credit score?

    To support you in creating your best financial life, Target Credit Union provides a free service for viewing your credit score and maximizing this important number.

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