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Putting You First

With BCU, you’re more than a member, you’re an Owner—someone whose opinion impacts everything we do. Taking your feedback to heart, we’re consistently making improvements inside and out. We strive to provide the perfect solutions for your financial needs and make sure it’s easy to do business with us, too.

Want to see what changes we’re making? Take a look below and check back often to see the latest enhancements.

Here Today For Your Tomorrow

You Spoke. We Listened.

“I think the reps should have the ability to better resolve issues after hours.” – Shari H.

We are focused on providing extraordinary service. And when you do need to talk to us, we want it to be an effortless experience for you. It’s now even easier to reach us, and when you give us a call, we’ll be better equipped to quickly resolve your questions.

“Can you refund more ATM fees?” – Carlos G.

Thanks to your feedback, PowerPlus™ Checking is even more rewarding. It now offers the ability to earn more interest with fewer monthly qualifications and unlimited non-BCU ATM fee refunds. Plus, we’ve created the PowerPlus™ Checking widget within Digital Banking for easy tracking of monthly qualifications. Learn more. 

“Please provide a little more privacy in the Service Center, as I’m having to give my account number out loud.” – Maria R.

Who feels comfortable sharing confidential information when in a public space? We don’t! Your privacy is important to us. Our service centers are now equipped with wireless keypads so you can privately enter in numeric values such as Social Security Number, Date of Birth, Salary, etc. when prompted.

“I would appreciate more timely email follow up to confirm that the matter was resolved.” – Jane O.

We put you first and are constantly working to deliver improvements to your banking experience. We’ve taken a look at our internal processes and made some refinements that will result in better communication and more timely resolutions.