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Putting You First

With BCU, you’re more than a member, you’re an Owner—someone whose opinion impacts everything we do. Taking your feedback to heart, we’re consistently making improvements inside and out. We strive to provide the perfect solutions for your financial needs and make sure it’s easy to do business with us, too.

Want to see what changes we’re making? Take a look below and check back often to see the latest enhancements.

Here Today For Your Tomorrow

You Spoke. We Listened.

“Allow me to setup a CD online without having to contact BCU.” – Jeff L.

It's now easier to open a Certificate of Deposit (CD) at your convenience—you can do so directly within Digital Banking! Just log in and visit the Open New Account widget on your mobile device or desktop.

“The phone numbers for the Loans department are hard to find on the website.” – Suzann C.

We want to get you to the right person as quickly as possible. When you have questions about an application for an auto loan, personal loan or credit card, give us a call at our new direct line at 888-389-8344.

“Please provide a little more privacy in the Service Center, as I’m having to give my account number out loud.” – Maria R.

Who feels comfortable sharing confidential information when in a public space? We don’t! Your privacy is important to us. Our service centers are now equipped with wireless keypads so you can privately enter in numeric values such as Social Security Number, Date of Birth, Salary, etc. when prompted.

“I would appreciate more timely email follow up to confirm that the matter was resolved.” – Jane O.

We put you first and are constantly working to deliver improvements to your banking experience. We’ve taken a look at our internal processes and made some refinements that will result in better communication and more timely resolutions.