Debit Card and Credit Card Delays

Last updated 8:00 am CT, December 19, 2022


To our Valued Members experiencing debit or credit card delays:

 

We understand this is a busy and stressful time of year and the delay of your new credit or debit card, due to production issues, creates not only a poor banking experience but adds interruptions to your day-to-day. We strive to deliver greater service and have fallen short in making your experience easy and seamless. 


Please know, we value your membership and deeply regret this inconvenience. We are here and ready to help in any way that we can.


Near a branch? Check out the hours to visit to pick up your card. Not near a branch? We can request for a rush for a duplicate card to arrive within 14 business days.  To request this, please call 800-388-7000 

Please reach out via Live Chat or Message Center within Digital Banking or call 800-388-7000 for immediate support.

Schedule

​​​​​​​​​​​​​​

Delivery Type

Credit

Debit

Regular Mail

  • New
  • Lost/Stolen
  • Replacement/Damaged  

Approx. 4-6 weeks

Allow up to 14 business days

Rush

  • New
  • Lost/Stolen
  • Replacement/Damaged

 

Allow up to 14 business days

Expired/Reissued*

Approx. 14 business days prior to expiration
*Expiring cards are valid through the end of the month listed on the card

Debit Card FAQs

  • I called BCU to request a new or replacement debit card, or reported my card lost/stolen and have not received my card yet. What should I do?

    If your card request was made on or after December 5, 2022, your debit card will not be impacted by the current production delays and will be sent to you via standard mail. Please allow up to 14 business days to receive your card.

    If your card request was made between November 1 and December 4, 2022, we are working on getting your card ready for you. Production may take 4-6 weeks from the date of your request to be received, due to the factory delays. If you need your card sooner, please reach out via Live Chat or Message Center within Digital Banking or call 800-388-7000 for immediate support. If you have access to a BCU Service Center you can visit that location and receive an instant issue debit card.

  • I requested a new or replacement card, or reported my card lost/stolen via online banking and have not received my card yet. What should I do?

    If your card request was made after November 1, we are working on getting your card ready for you. Production may take 4-6 weeks from the date of your request to be received. If you need your card sooner, please reach out via Live Chat or Message Center within Digital Banking or call 800-388-7000 for immediate support. If you have access to a BCU Service Center you can visit that location and receive an instant issue debit card.

  • I recently opened a new BCU membership with a checking share and need access to my debit card sooner. What should I do?

    If your new membership was opened on or after December 5, 2022, your debit card will not be impacted by these delays and will be sent to you via standard mail. Please allow up to 14  business days to receive your card. 

    If your new membership was opened prior to December 5, 2022, and you need your card sooner, please reach out to BCU via Live Chat or Message Center within Digital Banking or call 800-388-7000 for immediate support. If you have access to a BCU Service Center you can visit that location and receive an instant issue debit card. 

  • Do I need to activate my new debit card right away?

    Yes, we recommend activating your new card as soon as possible.  For security, please remember to properly dispose of all expired or old cards. 

  • I received multiple debit cards; what should I do with the duplicate?

    For security, please shred or destroy the duplicate card.

  • I still have additional questions that weren’t covered here. Who should I contact?

    Please reach out to BCU via Live Chat or Message Center within Digital Banking or call 800-388-7000 for immediate support.

  • What are some other ways I can pay for my purchases?

    There are many other payment options you can use for quick and secure payment including Zelle®, Apple Pay®, Android Pay®, Samsung PayTM and Visa Checkout®Learn more.

Credit Card FAQs

  • If my credit card expired and I’m waiting on the replacement, can I use my Digital Wallet?

    Credit Cards that were in Digital Wallet before expiration may continue to work for certain transaction types. Expired cards cannot be added to Digital Wallet.

  • What should I do if I have recurring payment(s) and haven’t received my updated or new credit card?

    Please use an alternate payment method to avoid late fees(s) or interruption of services(s).

  • Do I need to activate my new credit card right away?

    Yes, we recommend activating your new card as soon as possible. For security, please remember to properly dispose of all expired or old cards.

  • I received a rushed card and a regular card. What should I do with the duplicate?

    Confirm that the card information is the same (Full 16-digit card number, expiration date and CVV). You can then shred or destroy the duplicate.

  • I still have additional questions that weren’t covered here. Who should I contact?

    Please reach out to BCU via Live Chat or Message Center within Digital Banking or call 800-388-7000 for immediate support.

  • What are some other ways I can pay for my purchases?

    There are many other payment options you can use for quick and secure payment including Zelle®, Apple Pay®, Android Pay®, Samsung PayTM and Visa Checkout®Learn more.

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