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Contact and Help Center

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Choose how to interact with us—Live Chat, Schedule an Appointment, or send us a Secure Message.

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Contact Information

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Find friendly, knowledgeable representatives or ATMs near you.

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Help Topics

Chat & Messaging

Secure Live Chat

To begin your conversation with a representative, log in to your account, select the More widget, then Answers & Chat.

Secure Message Center

To send us a message with account-specific questions, log in to your account, then select the Message Center widget.

Schedule Appointment

To schedule a phone or in-person appointment with a representative, click the button below and follow the prompts to choose your date and time.

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Contact Information

Banking

Payments

Online Banking



Go Mobile

Google Play & Apple Store



Telephone Banking

800-944-8143



Pay Bill

888-918-7521



Business Banking

800-388-7000



Investment & Wealth Advisors

847-932-8972

Card Services

Apply for Credit Card

800-388-7000 ext. 8168



Credit Card Activation

800-527-7728



Debit Card Activation or PIN Change

866-985-2273



Payments

Online Banking



Lost/Stolen Cards

800-449-7728



CU Rewards

800-637-7728

Loan Sales

Auto

800-388-7000 ext. 8168



Mortgage

866-913-2956



Payments

Online Banking

More Contacts

In Person

Locations



Video Chat with Us

Chat live with a Credit Union representative!
Chat Hours: Monday-Friday 9 a.m. – 7 p.m. CST
Chat live with a Credit Union representative!
This requires the BCU Video Chat app
Chat Hours: Monday-Friday 9 a.m. – 7 p.m. CST

 



General Services

800-388-7000 (24/7) U.S.

847-932-8166 Outside the U.S.



Fraud Hotline

800-388-7000



Report Phish and Email Scams

Account.Review@BCU.org



General Mailing

BCU

P.O. Box 8133

Vernon Hills, IL, 60061



Media Relations

If you are a member of the media and would like information about Target Credit Union or would like to be added to our media list, please direct your inquiry to our media contact.



Suppliers

FacilitiesRequests@BCU.org